Should you have any cause for complaint regarding our services you should address the matter, in the first instance, to the Account Executive with whom you normally have dealings with or in writing for the attention of the Compliance Officer, Religare Hichens, Harrison plc, 100 Cannon Street, London, EC4N 6EU.

A complaint can be made in writing, by telephone, fax, email or in person. Your complaint will be handled in accordance with the Financial Services Authority Rules.

We treat any complaint very seriously and aim to resolve a complaint fairly, promptly and amicably.  Financial services complaints we cannot settle may be referred to the Financial Ombudsman Service (‘FOS’) within a six month period following the firm’s Final Response. The FOS provides a free independent service for consumers who have disputes with financial firms. The FOS cannot however deal with complaints from businesses with an annual turnover of more than £1 million. You can contact the FOS for further information on telephone number 0845 080 1800, or by letter to the Financial Ombudsman Service, South Quay Plaza, 183 Marsh Wall, London E14 9SR.